# Customer Request (FICTIONAL / SYNTHETIC)

> **This is a fictional enterprise simulation.** "Forge Property Management" is an
> invented customer created to model an enterprise deployment of the Work Order
> Agent Ecosystem at scale. No real customer, contract, deployment, property,
> tenant, vendor, or work-order data exists or was used.

## Scenario brief

**Company:** Forge Property Management (fictional)
**Portfolio:** 42,000 rental units across Florida, Georgia, Texas, and North Carolina
**Annual work orders:** 100,000

**Current (fictional) manual process:**
- Every work order is reviewed by a human coordinator.
- Average handling time: 8 minutes per order.
- 14-person centralized maintenance coordination team.
- Common pain points: slow routing, duplicate tickets, inconsistent vendor
  assignment, SLA misses, poor auditability.

## Objective

Deploy the Work Order Agent Ecosystem *as if* Forge Property Management were a
real enterprise customer, and measure the operational and financial impact — using
**synthetic data, simulated operational assumptions, and a transparent,
reproducible methodology**.

## Hard constraints (honesty)

- Clearly labeled as a **FICTIONAL / SYNTHETIC DEPLOYMENT MODEL** everywhere.
- Not presented as a real customer deployment.
- No real production results claimed.
- The Proof Layer (IRS_AUDITOR) certification state must **not** be
  `PRODUCTION_VALIDATED`, because no real customer data was used. The simulation
  carries the simulation-tier label `FICTIONAL_DEPLOYMENT_MODEL_CERTIFIED`, which
  is explicitly distinct from any production certification.
